Guides for setting up and getting the most out of Follow Up Email.
An overview of the app and how to set up your first campaign.
How to build, edit, and manage your email automation rules.
Configure your sender name, email header/footer, branding, and more.
Understand email quotas, plan tiers, and how billing works through Shopify.
Recover customers who added items to their cart but didn't complete checkout.
Win back customers who haven't ordered in a while.
Automatically ask customers to leave a review after their purchase.
Send an email when a customer places an order (before payment).
Trigger emails when an order is confirmed and payment is received.
Welcome new subscribers or customers placing their first order.
Follow up with customers when their order is cancelled.
Reach out when payment is pending or awaiting confirmation.
Send a shipping notification or post-fulfillment follow-up.
Alert customers when their order hasn't shipped within a set timeframe.
Use product filters, cart totals, customer tags, and country rules to target the right customers.
Add discount codes to your emails using DynoCode for unique, single-use codes.
Personalize emails with customer name, order details, product info, and more.
Preview your email before it goes live by sending a test to yourself.
View sent emails, check delivery status, and re-send emails to customers.
Use your own HTML for full control over email design and layout.
Can't find what you're looking for? Contact our support team and we'll help.